Return and Refund Policy
Draft for your review – please confirm actual terms before publishing.
30-Day Return Window
You may return eligible items within 30 days of delivery for a refund or exchange. To be eligible, items must be unused, in original packaging, with all accessories and documentation included.
Non-Returnable Items
- Items marked as final sale
- Custom/OEM products made to your specification
- Damaged items resulting from improper assembly or misuse
- Consumable parts (inner tubes, brake pads, cables) once installed
How to Start a Return
Contact us at [your email] with your order number and reason for return. We will provide a return authorization and instructions within 2 business days.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection. Approved refunds are processed to your original payment method within 5-10 business days.
Return Shipping Costs
Return shipping costs are the responsibility of the buyer unless the item arrived damaged or incorrect. Defective items qualify for a prepaid return label.
Damaged or Incorrect Items
If your item arrives damaged or incorrect, contact us within 7 days with photos. We will arrange a replacement or full refund, including return shipping.
