Shipping Policy

Draft for your review – please confirm actual terms before publishing.

Processing Time

All orders are processed within 2-5 business days (excluding weekends and holidays). Custom/OEM orders may require additional production time, which will be confirmed by our sales team.

Shipping Methods and Delivery Times

Standard International Shipping: 10-20 business days (tracked)
Express Shipping (DHL/FedEx/UPS): 5-10 business days (tracked)
Bulk/Container orders: shipped by sea freight, delivery time varies by destination port

Shipping Costs

Shipping cost is calculated at checkout based on destination and order weight. Free standard shipping applies to qualifying orders.

Customs, Duties and Taxes

International orders may be subject to import duties and taxes levied by the destination country. These charges are the responsibility of the buyer unless otherwise stated.

Order Tracking

A tracking number will be provided by email once your order ships. Please allow 24-48 hours for tracking information to update.

Damaged or Missing Items

If your order arrives damaged or with missing items, please contact us within 7 days of delivery with photos of the packaging and product.